Returns & Refunds Policy

Due to the perishable nature of our premium matcha products, we are unable to accept returns on opened food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please reach out to our support team within 14 days of delivery for a full replacement or store credit.

1

Contact Support

Email our team at [email protected] with your order number and a brief description of the issue.

2

Provide Documentation

Include clear photos of the damaged packaging or incorrect items so we can expedite your claim.

3

Review Process

Our quality assurance team will review your request within 48 hours to confirm the eligibility for a refund or reshipment.

4

Resolution

Once approved, a replacement will be shipped immediately or a refund will be processed back to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing